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D&M Electrical joined the Electrical Contractors' Association in 1986. The association was formed in 1901. Below is a copy of the ECA Consumer Charter.

ECA Consumer Charter

There is presently no legal requirement in the UK for qualification of individuals or companies to carry out electrical installation work. The assessment of members required by the ECA means consumers should not be concerned when using an ECA member.

ECA members are assessed to ensure that they operate sound business practices and administrative procedures. The installation work is inspected to ensure technical compliance with relevant national standards.

All ECA members must work to British Standard and other regulations and Codes of Practice relevant to the installation.

ECA members employ only operatives who are properly qualified for the work that they undertake. The ECA provide essential information on legal matters, health and safety and quality assurance.

The ECA Code of Fair Trading has been registered with the Office of Fair Trading. It sets out the principles which ECA members have agreed to follow, including such aspects as quotations and fair trading.

ECA members are covered by the Association's Warranty and Bond Schemes. The Warranty, subject to the terms and conditions of the scheme, provides the Claimant at no cost with assurance that if any work fails to comply with the relevant standards the work shall be rectified so that it does comply with such standards.

The Warranty is valid for a period of six years commencing from the completion of the contract. The Bond, subject to the terms and conditions of the scheme, provides the claimant with an assurance that if the member's employment is determined for a Specified reason, then the Insurer will indemnify the Claimant against additional cost of completion.

Click here or on the logo above to go the ECA website.